Returns

We hope you love your Activ Day order. However, if something isn't quite right, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused and with all original tags and packaging. You'll also need your order number or proof of purchase.

To request a return, please contact us at info@activday.co.uk before sending your item back. Once your return has been accepted, we'll provide instructions on how and where to send your parcel.

For change-of-mind returns, including incorrect size or colour choices, customers are responsible for the cost of return postage. We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost in transit.

Please do not send items back without first requesting a return.

You can contact us with any return questions at info@activday.co.uk.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or you have received the wrong item. We'll assess the issue and arrange an appropriate resolution.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Activ Day will cover the reasonable cost of returning the item.

This policy does not affect your statutory rights.

Exceptions / non-returnable items

For hygiene reasons, socks cannot be returned once their packaging or hygiene seal has been opened or removed, unless the item is faulty.

Gift cards cannot be returned or refunded.

Sale items may be returned in accordance with this returns policy unless otherwise stated where legally permitted. Your statutory rights, including your rights in relation to faulty goods, are not affected.

Exchanges

We don't currently offer direct exchanges. If you'd like a different size, colour or item, the quickest option is to return your original item and place a new order.

UK cancellation rights

If you purchase online, you generally have a legal right to change your mind and cancel your order within 14 days of receiving it. After notifying us that you wish to cancel, you then have 14 days to return the goods.

These statutory rights are separate from, and in addition to, our 30-day returns policy.

Refunds

We'll notify you once we've received and inspected your return and let you know when your refund has been approved.

Once approved, your refund will be made to your original payment method. Please allow time for your bank or payment provider to process the refund.

Where applicable under UK consumer law, standard outbound delivery charges will also be refunded. If you selected a more expensive delivery service, such as an express option, we are only required to refund an amount equivalent to our standard delivery charge.

We reserve the right to make an appropriate deduction from the refund where returned goods show signs of handling beyond what would reasonably be necessary to inspect them.

If you haven't received your refund within 15 business days of us confirming that it has been processed, please contact info@activday.co.uk.